Shipping Policy

Our shipping services are available based on your geographic location and the coverage of our shipping partners. Please confirm whether we can ship to your area when ordering products or services.

1. Shipping Methods and Time

   • Shipping Methods: We will choose the appropriate shipping method based on the nature of the product and your choice, such as courier services or postal services.

   • Shipping Time: The shipping time depends on the distance to your location, the shipping method, and the efficiency of our shipping partners. We will do our best to deliver your order on time, but we cannot guarantee exact shipping times.

2. Shipping Costs

   • Shipping Costs: Shipping fees will be determined based on the contents of your order, the shipping destination, and the chosen shipping method. We will provide a breakdown of shipping costs during checkout.

   • Free Shipping Offers: We may periodically offer free shipping or special shipping promotions. Please keep an eye on our promotional information for relevant offers.

   Free shipping is available for specific countries/regions when the total order amount exceeds the following:

   • China/Hong Kong/Macau/Taiwan: HK$500
   • International (Other) Regions: HK$1,000

   Our orders are fulfilled on a DDU (Delivered Duty Unpaid) basis, and customers will be responsible for any local sales tax or import duties that may be charged upon delivery.

3. Order Tracking

   Once your order is shipped, we will provide appropriate tracking information so you can monitor the status of your package at any time. You can check the latest status of your order through our website or the tracking link provided.

4. Lost or Damaged Goods

   If the product you received is lost or damaged during shipping, please contact us immediately. We will work with our shipping partners to address such issues and resolve your concerns.

5. Shipping Restrictions

   Certain products may be subject to shipping restrictions, such as hazardous materials or legally restricted items. We will provide relevant information during the ordering process to ensure your order complies with applicable shipping restrictions.

Please note that the above shipping policy is for general reference only, and actual shipping policies may vary by region and specific circumstances. Before ordering products or services, please refer to our website or contact our customer service department for the latest and detailed shipping information.